Privacy policy

Meltemi Hotels & Resorts is a hospitality group operating hotel and resort properties. This Privacy Policy applies to all our hotels, websites, booking engines, mobile applications, and customer services.

Data We Collect

And How We Use It

We collect personal information that you provide directly to us, including your name, contact details, booking information, payment details processed through secure partners, identification documents when legally required, and any communication or feedback you choose to share. We also automatically collect technical information when you use our digital platforms, such as your IP address, browser type, device information, and website behaviour, as well as data through cookies and similar technologies. In addition, we may receive personal information from third parties, including online travel agencies, travel partners, payment processors, and social media platforms. We use personal data to manage reservations, deliver hospitality services, personalise your experience, improve our operations, communicate important updates, provide offers when permitted, comply with legal obligations, and maintain the security of our guests, premises, and systems. Where GDPR applies, processing may be based on the performance of a contract, legitimate interests, legal obligations, or your explicit consent.

Sharing Your Data

Meltemi Hotels & Resorts does not sell personal data. However, we may share information with trusted third parties who support our operations, such as payment processors, IT providers, reservation platforms, legal or regulatory authorities when required, and partners who offer additional guest services including transfers or activities. All third parties involved are contractually obligated to protect your data and process it only as instructed. Your personal data may be transferred to countries outside your own if our service providers or partners operate internationally. Whenever such transfers occur, we ensure that appropriate safeguards are in place to protect your information, including legally recognised mechanisms such as Standard Contractual Clauses.

Your Rights

Depending on your jurisdiction and applicable laws such as the GDPR, you may have the right to access the personal data we hold about you, request corrections, ask for deletion, restrict or object to processing, withdraw previously given consent, request data portability, or file a complaint with a relevant supervisory authority. You may exercise these rights by contacting us. We implement strong technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or loss. These measures include secure servers, encryption technologies, controlled access, and continuous monitoring of our systems.

Cookies and Tracking Technologies

Our websites may use cookies and similar technologies to improve functionality, analyse performance, enhance user experience, and support essential services. You may control or disable cookies through your browser settings or via our cookie consent banner.